Volunteer Marketplace, Terms and Conditions

These terms apply to everyone using the Volunteer Marketplace operated by SuggiCare Pty Ltd (Care Infrastructure), an Australian company, whether you are looking for volunteering or listing opportunities.

The Marketplace lists volunteering opportunities and organisation profiles so volunteers can find and apply for them. Some listings are published by organisations directly and some are gathered from public sources and shown with a link to the original.

We are not the provider of the volunteering. We are not a party to any arrangement between a volunteer and an organisation, and we are not an employment agency.

Applying through the Marketplace does not guarantee a placement. The organisation decides who it accepts and runs its own screening, induction and supervision.

Make your own enquiries before agreeing to a placement, including about supervision, insurance, out of pocket costs and any checks you need. Never pay a fee to obtain a volunteer placement listed here; tell us if you are asked to.

You must give accurate information about yourself, and you must be old enough, or have parental consent, to volunteer in the role.

You warrant that your listings are accurate, lawful, not misleading, and that you have authority to publish them. You are responsible for screening, supervising, insuring and caring for the volunteers you accept.

Free volunteer listings and, where included in your plan, a free business listing are provided on the terms shown at the time of listing. We may edit listings for clarity or accessibility, decline them, or remove them if they are inaccurate, unlawful or unsafe.

We may translate or summarise listings to make them easier to read. You remain responsible for the underlying facts.

You keep ownership of the content you publish and grant us a licence to host, display, translate and promote it while it is listed. We keep ownership of the Marketplace itself, including its software, design and aggregated data.

You agree to use the service lawfully, to keep your login details secure, and not to attempt to access another organisation's data, interfere with the service, or use it to send unlawful, misleading or harassing material.

You are responsible for the accuracy of what you or your people publish through the service, and for holding any consents needed from the individuals whose information you enter.

Nothing in these terms excludes, restricts or modifies any right or remedy, guarantee, warranty or other term or condition implied or imposed by the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, or any other law where to do so would be unlawful.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Where the law allows us to limit our liability for a failure to comply with a consumer guarantee, our liability is limited to supplying the service again, or paying the cost of having the service supplied again.

If a failure with the service amounts to a major failure, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage.

To the extent permitted by law, and subject to your rights under the Australian Consumer Law, our total liability to you for all claims connected with the service in any 12 month period is limited to the fees you paid us for that service in that period.

To the extent permitted by law, neither party is liable to the other for indirect or consequential loss, loss of profit, loss of revenue, loss of goodwill, or loss of anticipated savings.

Nothing in this clause limits liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot be limited at law.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, and in line with our Privacy Policy, which forms part of these terms.

Customer data is stored in Australia, in Amazon Web Services infrastructure located in Sydney. We do not sell personal information.

You remain the owner of the information you or your people enter. We use it to provide the service, to keep it secure, to meet our legal obligations, and to produce aggregated statistics that do not identify any individual or organisation.

You may ask us for a copy of your data, ask us to correct it, or ask us to delete it, by contacting us. We keep records for as long as we are required to by law.

These terms are governed by the laws of Queensland, Australia. You and we submit to the non exclusive jurisdiction of the courts of Queensland and of the Commonwealth of Australia.

If a dispute arises, both parties agree to first raise it in writing and to try in good faith to resolve it within 20 business days before starting court proceedings. This does not stop either party seeking urgent relief from a court.

If any part of these terms is unenforceable, that part is severed and the rest continues to apply.

We may update these terms to reflect changes to the service or to the law. We will give you at least 30 days notice of a change that materially reduces your rights, by email or in the product, and you may cancel before it takes effect.

The version and effective date at the top of this document show which terms apply to you. Earlier versions are available on request.