Ads Manager for Nonprofits, Terms and Conditions

These terms are between you, the nonprofit organisation named in your order, and SuggiCare Pty Ltd (Care Infrastructure), an Australian company. They apply when you buy the nonprofit Ads Manager bundle.

By completing checkout you agree to these terms. Please read them before you pay. Keep a copy for your records.

We set up or take over your Google Ads account for the Google Ad Grant, write your campaigns, ad groups, keywords and ad copy, run compliance health checks, and give you weekly reporting and spend alerts in plain language.

The bundle includes a free business listing and unlimited free volunteer listings on the Volunteer Marketplace. Organisations with fewer than 25 volunteers also receive Volunteer Management System access at no extra cost. Organisations with 25 to 250 volunteers may add the Volunteer Management System for the published monthly add on fee, and organisations with 250 to 500 volunteers may add it for the higher published monthly add on fee.

We provide an advertising management service. We do not provide legal, tax, financial or fundraising advice.

Eligibility for, approval of, and continuation of a Google Ad Grant is decided by Google, not by us. We cannot promise that your organisation will be approved, or that an approved grant will continue.

Google sets and can change the rules, the allowance and the policies that apply to grant accounts. Where Google suspends or removes an account for reasons outside our control, we will help you respond, but we are not responsible for that decision.

We do not promise particular advertising results, click volumes, enquiry numbers or rankings. Search results depend on Google, on competition and on your own website and services.

You must give us timely access to your Google Ads account and website information, tell us promptly if your services or contact details change, and make sure your website meets Google's requirements.

You must keep your own charitable or nonprofit registration current and tell us if it lapses.

You are responsible for responding to the enquiries the advertising generates. Any advertising budget beyond the grant is paid by you directly to Google, not to us.

A one off setup fee of $399 is payable in your first payment, together with the first monthly management fee of $199, making $598 for the first month. Australian nonprofits are billed in Australian dollars and nonprofits outside Australia in United States dollars, at the same numbers.

The ongoing monthly fee is $199, plus the Volunteer Management System add on fee if your volunteer numbers place you in a band where it is an add on.

The setup fee covers work performed at the start of the engagement. Once that work has begun the setup fee is not refundable, except where the Australian Consumer Law requires a refund.

Fees are payable in advance through our payment provider. Australian customers are billed in Australian dollars; customers outside Australia are billed in United States dollars.

Prices shown for Australian customers include GST where GST applies. Prices for customers outside Australia are exclusive of any local taxes, duties or withholdings, which are your responsibility.

If a payment fails we may suspend the service after giving you notice and a reasonable chance to fix it. We may change fees on 30 days written notice; you may cancel before the change takes effect.

Refunds are handled in accordance with the Australian Consumer Law. Outside those rights, fees already paid for a period of service are not refundable, though you keep access for the period you have paid for.

Unless the product terms below say otherwise, the service runs month to month and you may cancel at any time from your account or by contacting us. Cancellation takes effect at the end of the paid period.

We may suspend or end the service if you breach these terms and do not fix the breach within 14 days of written notice, if required by law, or if your use puts the safety, security or lawful operation of the platform at risk.

On cancellation you may export your data for 30 days. After 90 days we may delete it, other than records we must keep by law.

You agree to use the service lawfully, to keep your login details secure, and not to attempt to access another organisation's data, interfere with the service, or use it to send unlawful, misleading or harassing material.

You are responsible for the accuracy of what you or your people publish through the service, and for holding any consents needed from the individuals whose information you enter.

Nothing in these terms excludes, restricts or modifies any right or remedy, guarantee, warranty or other term or condition implied or imposed by the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, or any other law where to do so would be unlawful.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Where the law allows us to limit our liability for a failure to comply with a consumer guarantee, our liability is limited to supplying the service again, or paying the cost of having the service supplied again.

If a failure with the service amounts to a major failure, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage.

To the extent permitted by law, and subject to your rights under the Australian Consumer Law, our total liability to you for all claims connected with the service in any 12 month period is limited to the fees you paid us for that service in that period.

To the extent permitted by law, neither party is liable to the other for indirect or consequential loss, loss of profit, loss of revenue, loss of goodwill, or loss of anticipated savings.

Nothing in this clause limits liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot be limited at law.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, and in line with our Privacy Policy, which forms part of these terms.

Customer data is stored in Australia, in Amazon Web Services infrastructure located in Sydney. We do not sell personal information.

You remain the owner of the information you or your people enter. We use it to provide the service, to keep it secure, to meet our legal obligations, and to produce aggregated statistics that do not identify any individual or organisation.

You may ask us for a copy of your data, ask us to correct it, or ask us to delete it, by contacting us. We keep records for as long as we are required to by law.

These terms are governed by the laws of Queensland, Australia. You and we submit to the non exclusive jurisdiction of the courts of Queensland and of the Commonwealth of Australia.

If a dispute arises, both parties agree to first raise it in writing and to try in good faith to resolve it within 20 business days before starting court proceedings. This does not stop either party seeking urgent relief from a court.

If any part of these terms is unenforceable, that part is severed and the rest continues to apply.

We may update these terms to reflect changes to the service or to the law. We will give you at least 30 days notice of a change that materially reduces your rights, by email or in the product, and you may cancel before it takes effect.

The version and effective date at the top of this document show which terms apply to you. Earlier versions are available on request.